What's your delivery guarantee?
We stand behind every order. If your items aren't delivered within 48 hours, you get an automatic full refund - no questions asked. We don't leave orders stuck in limbo.
Refund policy
NeonPets Refund Policy
Last updated: November 17, 2025
NeonPets uses a simple, customer-first refund system. If your order has not been claimed, you are always eligible for a refund.
1. When You Can Get a Refund
You can request a refund anytime as long as:
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The item has not been delivered or claimed.
If an item has already been claimed, refunds are generally not available.
2. How to Request a Refund
To request a refund, contact us through:
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Email: support@neonpets.com
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Live chat on our website
Please provide your order number and the email used at checkout.
3. Automatic 48-Hour Refunds
If an order remains unclaimed for 48 hours after payment, our system automatically refunds it. This ensures no money is stuck and all orders stay up to date.
4. Refund Processing Times
Once approved, refunds are usually processed within a few hours, but may take up to 48 hours.
Your bank may take 3–7 business days to show the refund, depending on their processing times.
5. Abuse of the Refund Policy
NeonPets may refuse refunds if we determine the policy is being abused or used fraudulently.
6. Need Help?
Contact us anytime at support@neonpets.com or through live chat.